Privacy policy

1. Controller The controller within the meaning of the General Data Protection Regulation (GDPR) is:

LiaLee myfamily aupair GmbH & Co. KG Julia Böckh Untere Straße 16 87700 Memmingen Phone: 089 5404 2131 Email: info@myfamilyaupair.com

There is no obligation to appoint a data protection officer.

2. Purposes and legal basis of processing We process personal data for the purpose of

  • initiating, performing and handling Au Pair placements (Art. 6(1)(b) GDPR),
  • fulfilling legal obligations (e.g. tax retention obligations, visa procedures – Art. 6(1)(c) GDPR),
  • providing and ensuring the technical functionality of our website and web app (legitimate interest, Art. 6(1)(f) GDPR),
  • analysing and improving our services as well as sending newsletters (only with consent, Art. 6(1)(a) GDPR).

3. Collection of personal data We collect data that you provide to us when registering as an Au Pair or host family, via the contact form or in the web app. This includes in particular data required for matching and placement.

In addition, we automatically collect technical data when using the website and web app, such as IP address, browser information and access times (server log files).

4. Recipients and transfer of data Your data will be shared with:

  • Host families and Au Pairs (mutual profile sharing as part of the placement process),
  • Partner agencies worldwide (including in Africa, India, Turkey, Vietnam and other countries),
  • Authorities and embassies (e.g. for visa procedures),
  • Insurance companies (conclusion of insurance policies).

We use the following processors:

  • Hostinger (hosting and MySQL database, servers in the EU),
  • Zoho (email and Workdrive, EU servers),
  • Formidable Forms (form processing within WordPress).

Communication also takes place via WhatsApp where you actively choose this option.

5. Transfer to third countries When transferring data to partner agencies outside the EU/EEA (worldwide), we ensure an adequate level of data protection through EU Standard Contractual Clauses or other appropriate safeguards pursuant to Art. 46 GDPR. An up-to-date list of recipients is available on request by email.

6. Storage period We store your data for as long as it is necessary for the placement and fulfilment of our services.

Due to tax and commercial retention obligations (e.g. accounting), we retain certain data (in particular names of Au Pairs and host families as well as billing-related information) for up to 10 years.

Where no placement exists or has been completed and no statutory retention obligations apply, we will delete or anonymise your profile data upon request. You can request this at any time by email to info@myfamilyaupair.com.

Chat messages in the web app are stored within the periods stated above.

7. Your rights You have the right to access, rectification, erasure, restriction of processing, objection and data portability (Art. 15–21 GDPR). You may withdraw any consent given at any time (with effect for the future).

You may lodge a complaint with the competent supervisory authority (e.g. Bayerisches Landesamt für Datenschutzaufsicht).

Images and fonts on this website are served locally. The optional Kiwi.com flight search loads only after you consent. Without that consent, no connection to the widget provider is made. A previously embedded affiliate tracking image has been removed.

We only save the privacy preference you choose here in your browser’s local storage (localStorage). This essential storage honours your choice and avoids repeating the notice on every page. It does not depend on consent to optional services.

ProviderLia Lee myfamily aupair GmbH & Co. KG
Storage namemfap_privacy_choice
ContentsSelection, essential/optional categories, notice version, time and expiry. No visitor identifier or browsing history.
Retention180 days; the next visit after expiry prompts for a new choice. You can delete the entry earlier.
TransmissionThe entry stays on this device and is not sent to a server by our preference feature.

Legal basis for essential storage: Section 25(2)(2) TDDDG; insofar as personal data is processed, Art. 6(1)(f) GDPR (honouring your privacy choice). Optional services require separate, informed consent before activation (Section 25(1) TDDDG and Art. 6(1)(a) GDPR). The optional service currently listed here is Kiwi.com flight search.

“Accept all” permits the Kiwi.com flight search listed here. “Essential only” leaves it disabled. Preferences let you enable this service individually or withdraw consent. Your choice does not authorise services added in the future.

Optional Kiwi.com flight search

Provider: Kiwi.com. Purpose: compare flight connections and enable affiliate attribution. Only after consent does the provider receive connection data (such as IP address and browser information) and search details you enter. Kiwi.com may use its own cookies and similar storage technologies. Its privacy notice describes retention, recipients and international transfers. Withdrawing consent removes the embedded widget; data already stored by the provider can be managed through its settings or your browser.

Kiwi.com privacy notice ↗

Reopen Cookie settings at any time using the footer link. You can change your selection or delete the saved entry there. A change does not affect the lawfulness of earlier processing. If your browser blocks storage, your selection applies only to the current page.

9. Web App (Au Pair App) Our web app is used for registration, matching and communication (including chat function and push notifications). All data is stored in our WordPress database. Matching is carried out using internal logic. The chat function is also stored in our database.

10. Payment services (PayPal) When using PayPal, the data required for payment is transferred to PayPal (Europe) S.à.r.l. & Cie. S.C.A. (Art. 6(1)(b) GDPR).

11. Social Media Presences We maintain profiles on Facebook, Instagram, LinkedIn and Pinterest. When visiting these profiles, the respective platform operator processes personal data (e.g. IP address, interactions). We are jointly responsible with Meta Platforms Ireland Ltd. (for Facebook/Instagram) with regard to Page Insights (Art. 26 GDPR, where applicable) and have concluded corresponding agreements.

The purpose is to promote our services and communicate with interested parties (legitimate interest, Art. 6(1)(f) GDPR).

Further information can be found in the privacy policies of the platforms:

You can exercise your rights with us or with the respective platform operator.

12. Data security Our website is encrypted with HTTPS. The database is hosted by Hostinger in the EU. We take appropriate technical and organisational measures to protect your data.

13. Obligation to provide data Providing the data required for placement is necessary. Without this data we cannot carry out any placement.

14. No automated decision-making There is no exclusively automated matching or profiling.

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